Return Policy

Power of Revocation

Legal Right of Withdrawal with respect to the Products.

You have the right to withdraw from this purchase contract without any justification within 14 days. The withdrawal period shall expire 14 days after the day on which you or a third party you indicate, other than the carrier, acquires material possession of the product.

In order to exercise the right of withdrawal, you must notify us at FRESHMAN & FRESHMAN CAPITAL, S.L. with postal address at Apartado de correos 64307080 Palma de Mallorca, Spain.

The decision to withdraw from the contract must be made by means of an unambiguous statement, for which you can use the model withdrawal form below, although its use is not mandatory.

Withdrawal Form:

___  _  _  _  _  _  _  _  _  _  _  _ (indicate your name(s) as

consumer(s)) I/we hereby inform you that I/we withdraw from the sales contract for the   following   product      _    _    _    _    _    _    _    _    _ _  _ _   ordered on

___    _  and  received  on     _    _ _  _ _    _    _    _    _ with reference number

___ _ _ _ _ _ _ _ _ _.

(Indicate the address of the consumer(s), the date on which it was submitted, and sign if it is in paper format)”.

If you submit the notice of withdrawal online, we will send you an acknowledgement of receipt via email.

In order to comply with the withdrawal period, it is sufficient that the communication concerning the exercise of the right of withdrawal is sent before the expiry of the withdrawal period.

Consequences of withdrawal.

In the event of a withdrawal on your part, we will reimburse you for the payments you have made, including shipping costs, without any undue delay and in any event within 14 days from the date on which we are informed of your decision to withdraw from this contract.

The method of return must be through the same shipping channel, this is through United Parcel Service (UPS).

Reimbursement will be made using the same payment method that you used for the initial transaction, unless you have expressly agreed otherwise. We will not charge any expenses as a result of the refund. We may withhold the refund until we have received the goods, or until you have provided documentary proof of the return of the goods.

Products must be returned or delivered no later than 14 days from the date you notify us of your withdrawal from the contract, in their original package and all its contents such as protection material, documents and instructions.

The deadline shall be deemed to have been met if you return the goods before the 14- day deadline has expired.

We will assume the cost of the return provided that you justify and identify the product and reference number of the purchase. In the same way, you must justify the shipment from the country in which the delivery was made, otherwise you will have to pay the cost of return.

You are only obligated to cover depreciation in the value of goods if the depreciation is the result of improper handling of the goods when examining their condition, properties and performance.

 

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