FAQ

 

FAQs

 

About Us

 

Do you have any retail stores near me?

  • HB-Finest.com exclusively retails online, which allows us to cut overhead costs and offer you the finest of Hulchi Belluni at the most competitive of prices.

 

Why are you called HB-Finest?

  • We only stock the finest pieces of jewellery offered by Hulchi Belluni, offering a curated selection of the designers most iconic pieces.

 

Shopping With Us

 

What is covered by your life-time warranty?

  • We’re so confident in the quality of our products and craftsmanship that hb-finest.com offers life-time warranty on all products sold through us. Please refer to our terms & conditions for more in-depth information.

 

Do you insure jewellery?

  • While all jewellery and returns shipped by us is shipped with insurance, we are unable to insure your jewellery past this. Please refer to a licensed agent for these purposes, as hb-finest.com does not sell or recommend insurance.

 

I love one of your pieces, but I would like to try it on! Is this possible?

  • Certainly! We understand the importance of feeling the jewellery for yourself, and as such, we offer free shipping on all orders and a no questions asked money-back guarantee within 14 days of the delivery date.

 

What if I need help placing an order?

  • If you need any assistance at all or have any enquiries, please don’t hesitate to contact us either using our Contact Form, by calling our office at +0034 639 772 950 (Mon-Fri 9:30-5:30pm GMT +1) or by emailing us at info@hb-finest.com.

 

What if I have any questions related to my order, want to modify or need to cancel it?

  • If you need any assistance at all or have any enquiries, please don’t hesitate to contact us either using our Contact Form, by calling our office at +0034 639 772 950 (Mon-Fri 9:30-5:30pm GMT +1) or by emailing us at info@hb-finest.com.

 

What type of payments do you accept?

  • We currently accept Mastercard, Visa, American Express, PayPal, WeChat and AliPay.
  • When paying through PayPal, you will be redirected to the PayPal site to log in and review any details before selecting the Pay Now option. Once this transaction has been completed, you will then be returned to our website.
  • All payments made through WeChat or AliPay will also be carried out through their respective platforms.

 

Is shopping with HB-Finest secure?

  • HB-Finest.com ensures that all customers purchases are secure. We use secure 256-bit Secure Socket Layers (SSL) encryption and fraud protection for all credit card transactions.

 

Will my personal information be shared with third parties?

  • Never. All customer information is kept confidential and is 100% secure.

 

Shipping With Us

 

I’d like to place an international order. Do I have to pay custom fees?

  • All orders to European countries will be shipped to on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties are included in the final product price shown on our website.
  • For orders outside of Europe, please be aware that prices shown will be exclusive of all taxes and duties. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to.

 

What is the cost of shipping?

  • We offer free international shipping & returns on all our orders. Please refer to our Shipping Methods for more information.

 

What is your returns policy?

  • Customers have up to 14 days from the date of delivery to make any returns they wish. Returns are insured and free as long as the customer adheres to our shipping policy.

  

Can I ship to an address that is different to my billing address?

  • Of course. Simply fill in the address you wish your item to be shipped to in the “delivery address” form at checkout.

 

What if my order gets lost during shipping?

  • All our orders are sent insured & require signatures.

 

Close

HB Finest

Diamond Jewellery

Close

Sign in

Close

Cart (0)

Cart is empty No products in the cart.

HB Finest

Diamond Jewellery